These Terms of Use (the "Terms") govern the relationship between you, as a user of the Punchla app, punchla.com and the wallet card, and Nivorbit Teknoloji Limited Şirketi (Nivorbit Teknoloji Limited Sirketi), a limited liability company registered in Türkiye, Sarıcaeli Köyü, Sarıcaeli Küme Evleri No: 29 İç Kapı No: 109, Merkez / Çanakkale · MERSİS 0631151313600001 · Trade registry Çanakkale / 9575 · Tax office/no Çanakkale VD 6311513136 · Phone +90 533 399 64 86 ("Punchla", "we"), which operates Punchla. By using the service you accept these Terms. Businesses that open an account are additionally bound by the Service Agreement and the Data Processing Agreement; for a business, the Service Agreement prevails in case of conflict.

1. Definitions

"Service": the Punchla app, the platform, the wallet card, the NFC device on the counter and punchla.com. "Business": a commercial business running a loyalty programme on Punchla. "Punch": a visit recorded on a card. "Reward": what a card earns at the number of punches the programme sets.

2. Your account

2.1. An account is opened with Google or Apple; the first tap or an invitation link creates it and adds the card to your wallet.

2.2. The account is personal, may not be transferred and may not be shared. You are responsible for what is done under it.

2.3. You may delete your account in the app. Your cards, punches and rewards are deleted; the business's own commercial records and records we must keep by law are not affected.

2.4. Under-18s use the Service with the consent of a parent or guardian.

3. Punches and rewards

3.1. The loyalty programme belongs to the business hosting the card. The business sets and may change, with effect for the future, the punches required, what the reward is, how long it is valid and which branches honour it.

3.2. Punches and rewards have no cash value; they cannot be transferred, sold or converted into money.

3.3. A business may cancel a punch or a reward where it detects abuse (repeated taps on one visit, forged punches, use of the device other than as intended).

3.4. A programme may clear the punches of a card not used for 90 days; the card is warned 7 days beforehand.

3.5. The business, not Punchla, is responsible for honouring the reward.

4. Notifications

4.1. A business's campaign notifications are sent only with the permission you give that business, and can be switched off at any time from the card or the app.

4.2. Notifications about punches, rewards and account security relate to the use of the service and are not commercial electronic messages.

4.3. Promotional notifications are limited to 2 messages a week per business and to the hours the business sets.

5. Unacceptable use

You may not harm the security or integrity of the Service, reverse engineer it, access it in bulk with automated tools, create false accounts or punches, access another person's account without authorisation, or use the Service for unlawful purposes. Accounts may be suspended or closed for breach.

6. Intellectual property

The Punchla software, interfaces, device design, trade marks and content belong to Punchla. These Terms grant a limited, non-exclusive, non-transferable right to use the Service for personal, non-commercial purposes; no other right is transferred.

7. Personal data

How personal data is processed is set out in the Privacy Notice. Data is hosted in Saudi Arabia (Riyadh). Where a business processes customer data, the Data Processing Agreement applies.

8. The service and liability

8.1. The Service is provided "as is"; we do not promise uninterrupted or error-free operation. Planned maintenance is announced in advance.

8.2. Punchla is not responsible for a business's loyalty programme, its reward promises or your relationship with that business.

8.3. Liability that cannot be limited by law is unaffected. Otherwise Punchla is not liable for indirect loss, loss of profit or loss of data.

9. Purchases

9.1. The app and the wallet card are free for customers. Punchla is bought only by businesses: the subscriptions (the Starter and Pro plans, per branch, monthly or annual) are sold at the prices on the pricing page, under the Service Agreement and the Refund Policy.

9.2. For businesses in every market except Türkiye, our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. In Türkiye Punchla is the seller and payments are taken by iyzico, a licensed payment institution.

9.3. The Punchla Tap device on the counter is not sold; businesses receive it as a free welcome gift with their membership.

10. Changes

When the Terms change, the current version is published on this page with its effective date. Material changes are announced at least 15 days before they take effect; continuing to use the Service after that means you accept the new version.

11. Governing law and disputes

These Terms are governed by Turkish law. The Istanbul (Çağlayan) Courts and Execution Offices have jurisdiction. Users who are consumers keep, in any event, the right to apply to the consumer arbitration committee or consumer court at their place of residence, depending on the monetary thresholds.

12. Contact

Nivorbit Teknoloji Limited Şirketi (Nivorbit Teknoloji Limited Sirketi), a limited liability company registered in Türkiye, Sarıcaeli Köyü, Sarıcaeli Küme Evleri No: 29 İç Kapı No: 109, Merkez / Çanakkale · MERSİS 0631151313600001 · Trade registry Çanakkale / 9575 · Tax office/no Çanakkale VD 6311513136 · Phone +90 533 399 64 86

E-mail: support@punchla.com

Effective date: Sep 29, 2026