These terms describe the delivery, cancellation and refund of the Punchla subscriptions offered by Nivorbit Teknoloji Limited Şirketi (Nivorbit Teknoloji Limited Sirketi), a limited liability company registered in Türkiye, Sarıcaeli Köyü, Sarıcaeli Küme Evleri No: 29 İç Kapı No: 109, Merkez / Çanakkale · MERSİS 0631151313600001 · Trade registry Çanakkale / 9575 · Tax office/no Çanakkale VD 6311513136 · Phone +90 533 399 64 86, and the delivery of the Punchla Tap welcome gift ("Punchla"). They form part of the Service Agreement and the Distance Sales Contract. Last updated: Sep 29, 2026.

1. What we sell

1.1. A Punchla subscription is a digital service: Punchla Platform, the business screens in the Punchla app, and customer cards. There is no physical delivery.

1.2. With the membership, each branch receives one Punchla Tap device and counter stand as a free welcome gift. The device is not sold: it has no price, it is not part of the subscription fee, and no fee or deposit is charged for it or for its shipping. Punchla works fully without it.

2. Delivery of the digital service

2.1. Your account is opened as soon as payment is confirmed (for a free trial, as soon as the trial starts), and the plan features are available immediately. Access details are also sent to the email address you registered with.

2.2. When payment is received, your invoice is issued electronically and is available on the Invoices page in the Platform and in your email inbox.

3. Delivery of the device

3.1. The device is sent by our contracted courier to the branch address you gave in your order. Shipping costs are borne by Punchla.

3.2. The device is delivered no later than 30 days after order confirmation. For pre-orders, devices are shipped on the market's launch date; the estimated date is shown on the order screen and in your email. The tracking number is sent by email.

3.3. Until the device reaches you, your programme works fully with the QR code on the customer card; you can start using it without waiting for delivery.

3.4. Check the package when you receive it. Do not accept a damaged or opened package, and have the courier record a damage report; write to support@punchla.com on the same day. A new device will be sent free of charge.

3.5. A shipment returned because of an address error is sent again free of charge once the correct address is provided.

4. 30-day money-back guarantee

4.1. If you end your subscription within 30 days of your first payment, we refund the full amount you paid. We do not ask for a reason.

4.2. The guarantee applies once per business, in the first paid period. The free trial does not count towards these 30 days.

4.3. To get a refund, cancel your subscription on the Billing page in the Platform and send your refund request to support@punchla.com. The refund is made in a single payment to the card used for payment within 14 days; the time it takes to appear on your card depends on your bank. For businesses in every market except Türkiye, Paddle.com, our online reseller and Merchant of Record, issues the refund.

4.4. A refund never depends on the device: you do not need to send it back.

4.5. This guarantee is a commitment Punchla gives voluntarily; it does not replace or limit the statutory withdrawal right.

5. Cancellation

5.1. You can cancel your subscription in the Platform at any time. Cancellation takes effect at the end of the paid period; the service stays active until then.

5.2. After the 30-day guarantee period, no refund is made for the remaining days when you cancel mid-period. On a plan upgrade, the unused amount of the previous period is refunded to your card at the same time as the new payment.

5.3. We send an email reminder 7 days before renewal.

6. The device after cancellation

6.1. The device never has to be sent back: not when you cancel, not for a refund and not when the subscription ends.

6.2. If the device fails while the subscription is active, it is replaced free of charge, shipping on Punchla.

7. Purchase as a consumer

Punchla is a service for businesses, and buyers act for commercial or professional purposes. If you placed the order as a consumer, your rights under Law No. 6502 on Consumer Protection (Tüketicinin Korunması Hakkında Kanun) and the Distance Contracts Regulation (Mesafeli Sözleşmeler Yönetmeliği) are reserved; the details of the withdrawal right are set out in the Preliminary Information Form and the Distance Sales Contract.

8. Contact

For delivery, cancellation and refund requests: support@punchla.com. For requests about personal data: privacy@punchla.com.