This form is provided for information purposes before the contract is concluded, in accordance with Article 5 of the Distance Contracts Regulation (Mesafeli Sözleşmeler Yönetmeliği) and Law No. 6563 on the Regulation of Electronic Commerce (Elektronik Ticaretin Düzenlenmesi Hakkında Kanun). Information specific to your order (plan, period, number of branches, amounts) appears in the order summary on the payment page and forms part of this form. Last updated: Sep 29, 2026.

1. Seller

Nivorbit Teknoloji Limited Şirketi (Nivorbit Teknoloji Limited Sirketi), a limited liability company registered in Türkiye, Sarıcaeli Köyü, Sarıcaeli Küme Evleri No: 29 İç Kapı No: 109, Merkez / Çanakkale · MERSİS 0631151313600001 · Trade registry Çanakkale / 9575 · Tax office/no Çanakkale VD 6311513136 · Phone +90 533 399 64 86

Email: support@punchla.com

Complaints and requests: support@punchla.com (for personal data, privacy@punchla.com)

2. Buyer

The business or person whose name, address and billing details are entered on the payment page.

3. Main characteristics of the service

3.1. Punchla subscription: digital loyalty card, punch and reward management, campaigns and notifications, and reports through Punchla Platform and the Punchla app. The limits of the plan you choose (Starter, Pro) are stated on the pricing page and in the order summary.

3.2. Punchla Tap: with the membership, each branch receives one NFC device and counter stand as a free welcome gift. The device is not sold: it has no price, it is not part of the subscription fee, and it never has to be sent back. Punchla works fully without it.

3.3. The apps run on current iOS and Android versions, and the Platform runs in current web browsers. For the wallet card, the customer needs a phone with Apple Wallet or Google Wallet; for an NFC punch, the phone must support NFC, and phones without NFC receive punches by QR code.

4. Price and payment

4.1. Plan fees for Türkiye are published excluding VAT; the total including VAT is shown separately in the order summary for each billing period. No separate fee is charged for shipping or the device; there is no additional communication charge.

4.2. The monthly plan renews automatically every month, and the annual plan every year, on the payment date from the same card. A reminder is sent by email 7 days before renewal.

4.3. Payment is taken by credit or debit card on the secure page of iyzico, a licensed payment institution. Card details never reach the seller.

4.4. The seller does not ask for a deposit or security. The gift device is never invoiced, including when it is lost, fails or is not sent back.

4.5. If you start the subscription on the payment page while your free trial is running, nothing is charged to your card that day. Your card is stored by the licensed payment institution iyzico, and the first charge is made on the last day of the trial, for the amount shown in the order summary. The date and amount of the first charge are shown on the payment page and repeated in an e-mail 7 days before it. You may cancel free of charge on the Billing page before the first charge, in which case nothing is charged.

5. Performance and delivery

5.1. Performance of the digital service begins as soon as payment is confirmed (for a free trial, when the trial starts).

5.2. The Punchla Tap welcome gift is delivered to the branch address no later than 30 days after order confirmation, with shipping costs borne by the seller. Details are set out in the Delivery and Returns terms.

6. Withdrawal right

6.1. Because the buyer acts for commercial or professional purposes, the withdrawal right under Law No. 6502 as a rule does not apply. In return, the seller voluntarily undertakes to refund the full price within 30 days of the first payment (Delivery and Returns, section 4).

6.2. If the buyer is a consumer, they may withdraw within 14 days without giving a reason and without paying a penalty. The period starts on the day the contract is concluded.

6.3. Cases where the withdrawal right cannot be used: under sub-paragraphs (ğ) and (h) of Article 15 of the Regulation, the withdrawal right cannot be used for services performed instantly in electronic form or for services whose performance begins, with the consumer's approval, before the withdrawal period ends. If you approve on the payment page that the service starts immediately, your withdrawal right for the subscription ends under these sub-paragraphs.

6.4. Notice of withdrawal is given within the period by email to support@punchla.com or to the seller's registered electronic mail (KEP) address. The seller confirms receipt of the notice immediately.

6.5. On withdrawal, the amount paid is refunded in a single payment, free of charge, to the card used for payment within 14 days of the notice reaching the seller. The gift device does not have to be sent back.

7. Complaints and disputes

7.1. Complaints are sent to support@punchla.com and answered within 15 days at the latest.

7.2. If the buyer is a consumer, they may apply, within the monetary limits announced each year by the Ministry of Trade (Ticaret Bakanlığı), to the Consumer Arbitration Board (Tüketici Hakem Heyeti) at their place of residence or where the transaction took place, and, for disputes above that limit, to the Consumer Court (Tüketici Mahkemesi) after mandatory mediation.

7.3. If the buyer is a merchant, the governing law and jurisdiction clause of the Service Agreement applies to disputes.

8. Conclusion and storage of the contract

8.1. The contract is concluded when you confirm on the payment page that you have read this form, accept the Distance Sales Contract, and the payment is completed — or, for a subscription started during a free trial, when your card is authorised and stored by the payment institution. Your approval is recorded with the date, time, IP address and the version of the text you approved.

8.2. Every version of the texts you approved remains published on punchla.com; you can ask support@punchla.com which version you approved. You can correct your order details in the order summary before payment.

Last updated: Sep 29, 2026

1. Parties

1.1. Seller: Nivorbit Teknoloji Limited Şirketi (Nivorbit Teknoloji Limited Sirketi), a limited liability company registered in Türkiye, Sarıcaeli Köyü, Sarıcaeli Küme Evleri No: 29 İç Kapı No: 109, Merkez / Çanakkale · MERSİS 0631151313600001 · Trade registry Çanakkale / 9575 · Tax office/no Çanakkale VD 6311513136 · Phone +90 533 399 64 86 ("Punchla"). Email: support@punchla.com.

1.2. Buyer: the business or person who enters their name, address and billing details on the payment page (the "Buyer").

2. Subject

This contract governs the characteristics, price, performance, cancellation and refund terms of the Punchla subscription that the Buyer orders electronically through the Punchla website and Platform, the delivery of the Punchla Tap welcome gift sent with the membership, and the rights and obligations of the parties. If the Buyer is a consumer, Law No. 6502 on Consumer Protection (Tüketicinin Korunması Hakkında Kanun) and the Distance Contracts Regulation (Mesafeli Sözleşmeler Yönetmeliği) apply; if the Buyer is a merchant, Turkish Commercial Code No. 6102 (Türk Ticaret Kanunu) and Turkish Code of Obligations No. 6098 (Türk Borçlar Kanunu) apply.

3. Service and price

3.1. The characteristics of the service, the chosen plan, period, number of branches, total price including VAT and method of payment are stated in the order summary on the payment page; the order summary and the Preliminary Information Form are annexes to this contract.

3.2. The price is collected from the Buyer's card through iyzico, a licensed payment institution. The subscription renews automatically at the end of each period from the same card until the Buyer cancels. If the subscription was started during a free trial, the first charge is made on the last day of the trial; if the Buyer cancels before that date, nothing is charged.

3.3. Price changes are announced at least 30 days before they take effect and apply only from the period after the notice. The unit price of an annual plan does not change during the period.

4. Performance and delivery

4.1. The digital service is opened in the Buyer's account as soon as payment is confirmed.

4.2. With the membership, each branch receives one Punchla Tap device and counter stand as a free welcome gift, sent to the branch address given by the Buyer no later than 30 days after order confirmation, with shipping costs borne by Punchla. The device is not sold: it has no price, it is not part of the subscription fee, and it never has to be sent back. Punchla works fully without it. Details of delivery are set out in the Delivery and Returns terms.

4.3. If delivery is delayed for reasons beyond Punchla's control (force majeure, exceptional delay by the courier), the Buyer is informed. If performance of the service becomes impossible, the Buyer is notified within 3 days and the amount paid is refunded within 14 days.

5. Money-back guarantee, cancellation and withdrawal

5.1. Money-back guarantee: if the Buyer ends the subscription within 30 days of the first payment, the full amount paid is refunded. This is a commitment Punchla gives voluntarily.

5.2. Cancellation: the Buyer may cancel the subscription at any time; cancellation takes effect at the end of the paid period. After the guarantee period, no refund is made for the remaining days of a period.

5.3. Withdrawal: if the Buyer is a consumer, they may withdraw without giving a reason within 14 days of the conclusion of the contract. When the Buyer approves on the payment page that the service starts immediately, the withdrawal right for the subscription ends under sub-paragraphs (ğ) and (h) of Article 15 of the Regulation. Notice of withdrawal is given to support@punchla.com; the price is refunded to the card used for payment within 14 days of the notice. The gift device does not have to be sent back.

6. Obligations of the parties

6.1. Punchla provides the service with the characteristics and at the level set out in the Service Agreement, and replaces a faulty device free of charge for a Buyer whose subscription is active.

6.2. The Buyer confirms that the information given in the order is correct, and agrees to use the service in accordance with the law and the Service Agreement.

6.3. If the Buyer notices unauthorised use of their card, they report it immediately to their bank and to support@punchla.com.

7. Default

If the renewal price cannot be collected, collection is retried several times and the Buyer is informed by email; if the price is not paid, the account moves to a no-plan state. Data is not deleted; once payment is made, the service is reopened the same day.

8. Personal data

The Buyer's personal data is processed under the Privacy Notice, and data of the Buyer's customers under the Data Processing Agreement.

9. Dispute resolution

9.1. If the Buyer is a consumer, they may apply, within the monetary limits announced each year, to the Consumer Arbitration Boards (Tüketici Hakem Heyetleri), and, for disputes above that limit, to the Consumer Courts (Tüketici Mahkemeleri) after mandatory mediation.

9.2. If the Buyer is a merchant, Turkish law applies; subject to the mandatory mediation requirement, the Istanbul (Çağlayan) Courts and Enforcement Offices (İstanbul (Çağlayan) Mahkemeleri ve İcra Daireleri) have jurisdiction over disputes.

10. Entry into force

The contract is concluded when the Buyer confirms on the payment page that they have read the Preliminary Information Form, accepts this contract, and the payment is completed. The approval is recorded with the date, time, IP address and version of the text and kept for at least 3 years. The Service Agreement, Data Processing Agreement, Privacy Notice and Delivery and Returns terms supplement this contract; in case of conflict, the provision more favourable to the consumer applies.