This Refund Policy applies to the Punchla subscriptions offered by Nivorbit Teknoloji Limited Şirketi (Nivorbit Teknoloji Limited Sirketi), a limited liability company registered in Türkiye, Sarıcaeli Köyü, Sarıcaeli Küme Evleri No: 29 İç Kapı No: 109, Merkez / Çanakkale · MERSİS 0631151313600001 · Trade registry Çanakkale / 9575 · Tax office/no Çanakkale VD 6311513136 · Phone +90 533 399 64 86 ("Punchla"): the Starter and Pro plans, priced per branch and billed monthly or annually. Punchla is a digital service; nothing physical is sold.

1. Free trial

Every plan starts with a 30-day free trial, and nothing is charged during it. If you set up payment while the trial is running, the first charge is made on the last day of the trial; cancel before then and nothing is charged.

2. 30-day money-back guarantee

2.1. If you cancel within 30 days of your first payment, we refund that payment in full. We do not ask for a reason.

2.2. The guarantee applies once per business, to its first paid period, on monthly and annual plans alike. The free trial does not count towards the 30 days.

2.3. The refund is made to the payment method used for the payment within 14 days of your request; the time it takes to appear on your statement depends on your bank.

3. After 30 days

3.1. After the 30-day period there is no refund, including for the unused part of a monthly or annual term.

3.2. You can cancel at any time on the Billing page of the Punchla Platform. A monthly plan ends at the end of the month already paid, an annual plan at the end of the year already paid, and nothing is charged after that. We send an e-mail reminder 7 days before every annual renewal.

3.3. When you move to a higher plan, the unused part of the current period is refunded when the new plan is charged.

4. Your statutory rights

If you buy as a consumer, your statutory right of withdrawal (14 days in the European Union and the United Kingdom) applies in full; the 30-day guarantee covers that period and goes beyond it. Nothing in this policy limits a right you have by law.

5. Punchla Tap

The Punchla Tap NFC device is a free welcome gift sent with the membership. It is not sold, it has no price and it is not part of the subscription fee, so a refund never depends on it: you do not need to send it back.

6. How to ask for a refund

6.1. Cancel your subscription on the Billing page of the Punchla Platform and write to support@punchla.com with your business name.

6.2. For businesses in every market except Türkiye, our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Refunds for these orders are issued by Paddle, and you can also reach Paddle directly at paddle.net.

6.3. In Türkiye Punchla is the seller and refunds the payment through iyzico, the licensed payment institution that took it.

7. Contact

Nivorbit Teknoloji Limited Şirketi (Nivorbit Teknoloji Limited Sirketi), a limited liability company registered in Türkiye, Sarıcaeli Köyü, Sarıcaeli Küme Evleri No: 29 İç Kapı No: 109, Merkez / Çanakkale · MERSİS 0631151313600001 · Trade registry Çanakkale / 9575 · Tax office/no Çanakkale VD 6311513136 · Phone +90 533 399 64 86

E-mail: support@punchla.com

Effective date: 29.09.2026